1. Introduction
Supermarket Accident Claims ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and postal address when you submit a claim enquiry.
- Case Information: Details about your accident, injuries, and the supermarket involved.
- Technical Data: IP address, browser type, device information, and pages visited.
- Cookies: We use cookies to improve your experience. See our Cookie Policy for details.
3. How We Use Your Information
- To process and assess your compensation claim enquiry
- To connect you with appropriate legal representation
- To communicate with you about your claim
- To improve our website and services
- To comply with legal obligations
4. Legal Basis for Processing
Under UK GDPR, we process your data based on: (a) your consent when you submit an enquiry, (b) contractual necessity to provide our services, (c) legitimate interests in improving our services, and (d) legal obligations.
5. Data Sharing
We may share your information with: partner law firms to process your claim, regulatory bodies as required by law, and service providers who assist our operations (under strict data processing agreements).
6. Data Retention
We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, typically 6 years after the conclusion of any legal matter, in line with Solicitors Regulation Authority requirements.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent at any time
8. Contact Us
For privacy-related enquiries, contact our Data Protection Officer at: [email protected] or write to: Data Protection Officer, 123 Legal House, London, EC1A 1BB.
9. Complaints
If you're unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.