How does a personal injury claim work: the step-by-step process

Edward & Amaury Solicitors | 25 May 2026 | 3 min read

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Frequently asked questions

What are the steps in a personal injury claim?

Typically: a free assessment, signing a funding agreement, investigating liability and notifying the defendant, obtaining an independent medical report, valuing the claim, negotiating settlement, and — only if needed — issuing court proceedings. Most claims settle without a trial.

Will my claim go to court?

Usually not. The large majority of personal injury claims settle by negotiation. Court proceedings are generally a last resort used when liability or the value of the claim is strongly disputed.

Do I need a medical examination?

Almost always. An independent medical expert examines you and prepares a report on your injuries, treatment and prognosis. This report is central to proving and valuing your claim.

More guides

Slip and trip claims: your complete guide to getting compensation

Slip and fall compensation amounts: how much can you claim in the UK

What is no win no fee and how does it work for slip and trip claims

This article provides general guidance only and does not constitute legal advice on any specific case. Edward & Amaury Solicitors is regulated by the Solicitors Regulation Authority (SRA No. 800525).

Free Claim Check

Supermarket Accident Compensation — Know Your Rights UK. UK solicitors handling supermarket slip, trip and fall compensation claims on a No Win, No Fee basis. Free claim assessment for accidents at Tesco, Sainsbury's, Asda, Morrisons, Aldi, Lidl, Waitrose and M&S.

What Is a Supermarket Accident Claim?

A supermarket accident claim is a personal injury claim made when you are injured due to a hazard in a supermarket that the store should have prevented. Under the Occupiers' Liability Act 1957, supermarkets owe a duty of care to all visitors. If they breach this duty — through wet floors, spillages, falling stock, or inadequate maintenance — and you are injured as a result, you may be entitled to compensation.

What Evidence Do I Need for a Supermarket Injury Claim?

Key evidence includes: photographs of the hazard and scene, CCTV footage (request within 30 days), witness contact details, your accident report from the store, medical records documenting your injuries, and receipts for any financial losses. The stronger your evidence, the higher your chances of a successful claim.

How Much Compensation Can I Get?

Compensation depends on the severity of your injury. Minor soft tissue injuries typically receive £1,000–£3,500. Moderate injuries such as fractures range from £3,500–£12,000. Serious injuries including spinal damage or head trauma can result in £12,000–£150,000+. These figures follow the Judicial College Guidelines 2026.